Hawaiian AAU Global Games

THS guarantees the lowest group rates at our partnered hotels through continual rate integrity checks. If you find a lower rate that meets the Proof Requirements below and is not an "Excluded" Rate, please fill out the form available here. If confirmed, THS will ensure that your team rate will be reduced to match the rate found. Please note the lowest rate guarantee is only applicable until the contracted cut off date. Once the rooms are released, the hotels are able to sell remaining inventory at rates that are not covered by the program.

Proof requirements for the Lowest Rate Guarantee Program:

The quoted rate is for a participating Partner Hotel (listed on the THS website). The quoted rate is for a minimum of three rooms, of the same room type as advertised by THS, and is for Single thru Quad Occupancy. The rate must be quoted over the same dates that THS has contracted with the hotel. You must provide THS with the date that the lower rate was quoted or found online and provide the required documentation as outlined below:

• - If quoted by a hotel employee - please provide a copy of the written correspondence that exists between you and the hotel verifying the quoted rate.
• - If you find a lower rate on the hotel's website - please provide a screenshot of the website showing the hotel's address, dates, room type, and the rate found (*see excluded rates below).

EXCLUDED RATES to the Lowest Rate Guarantee Program:

The following types of rates are NOT eligible for the Lowest Rate Guarantee:

• - Any Pre-Paid/Non-Refundable Rates
• - Rates found on OTA sites such as Expedia, Travelocity, Hotels.com, Priceline, etc.
• - Corporate negotiated rates
• - Hotel Employee/Friends and Family Rates
• - Government/Military Rates
• - Member Only Program Rates such as Loyalty, Honors, Rewards Club, etc
• - Memberships Rates such as AAA and AARP, etc.
• - Any rate quoted for a group where the group misrepresented their identity and the purpose of their visit to the hotel
• - *Additional exclusions may apply. Please check with a THS representative for details.

Since our inception in 1998, we have been offering teams and parents a seamless reservation process, using live inventory and cutting-edge technology. As a result of utilizing our proprietary booking platform, we are proud to be able to provide a service that is 100% FREE to our customers.

NO BOOKING OR CHANGE FEES

Booking through a housing company should not cost you more, that’s why when you book with THS you will NEVER encounter any hidden reservation charges or booking fees! We are committed to ensuring that our customers experience flexibility with their hotel reservations, so we work hard to negotiate team-friendly cancellation policies with our hotel partners. THS never charges separate change or cancellation fees. Individual hotel cancellation deadlines/policies are outlined in the details of each hotel listing and can be viewed at the time of booking.

NO PREPAYMENT AT THE TIME OF BOOKING

We recognize that it is common for teams to secure their hotel reservations 3-6 months prior to the event. Additionally, many of our customers book hotels for multiple events at a time. It is for this reason we do not require any prepayment at the time of booking.

CUSTOMER GUARANTEE

For an athlete, being at the very top of your game is the result of intense focus on your sport, relentless determination, and a lot of hard work. At THS, we feel this is an excellent strategy for us as well. We strive to provide the best possible customer support consistently, every time. Trusting THS to ensure your booking and stay are seamless is paramount to us. We want to match that trust with an experienced, knowledgeable in-house support team. We have built THS to deliver the type of customer service that we want to experience ourselves, and we look forward to the opportunity to provide you with the level of service that you deserve.

We are confident you'll appreciate working with people who understand your needs, will be patient with last minute changes, and are always there to support you.

Book with us to take advantage all of this and so much more!