Booking a new reservation of 1-200 rooms?
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THS guarantees the lowest group rates at our partnered hotels through continual rate integrity checks. If you find a lower rate that meets the Proof Requirements below and is not an "Excluded" Rate, please fill out the form available here. If confirmed, THS will ensure that your team rate will be reduced to match the rate found. Please note the lowest rate guarantee is only applicable until the contracted cut off date. Once the rooms are released, the hotels are able to sell remaining inventory at rates that are not covered by the program.
The quoted rate is for a participating Partner Hotel (listed on the THS website). The quoted rate is for a minimum of three rooms, of the same room type as advertised by THS, and is for Single thru Quad Occupancy. The rate must be quoted over the same dates that THS has contracted with the hotel. You must provide THS with the date that the lower rate was quoted or found online and provide the required documentation as outlined below:
Since our inception in 1998, we have been offering teams and parents a seamless reservation process, using live inventory and cutting-edge technology. As a result of utilizing our proprietary booking platform, we are proud to be able to provide a service that is 100% FREE to our customers.
Booking through a housing company should not cost you more, that’s why when you book with THS you will NEVER encounter any hidden reservation charges or booking fees! We are committed to ensuring that our customers experience flexibility with their hotel reservations, so we work hard to negotiate team-friendly cancellation policies with our hotel partners. THS never charges separate change or cancellation fees. Individual hotel cancellation deadlines/policies are outlined in the details of each hotel listing and can be viewed at the time of booking.
We recognize that it is common for teams to secure their hotel reservations 3-6 months prior to the event. Additionally, many of our customers book hotels for multiple events at a time. It is for this reason we do not require any prepayment at the time of booking.
For an athlete, being at the very top of your game is the result of intense focus on your sport, relentless determination, and a lot of hard work. At THS, we feel this is an excellent strategy for us as well. We strive to provide the best possible customer support consistently, every time. Trusting THS to ensure your booking and stay are seamless is paramount to us. We want to match that trust with an experienced, knowledgeable in-house support team. We have built THS to deliver the type of customer service that we want to experience ourselves, and we look forward to the opportunity to provide you with the level of service that you deserve.
We are confident you'll appreciate working with people who understand your needs, will be patient with last minute changes, and are always there to support you.
Book with us to take advantage all of this and so much more!
THS has purchased a "Tournament Cancellation Insurance" policy from Lloyd's of London, that protects you and/or your team from hotel cancellation charges in the case the tournament is canceled. The policy will pay 100% of the minimum room night requirement (outlined as Minimum Length of Stay in the team contract) & tax charges to the hotel for all hotel bookings for the tournament that are made through THS.
In the case the tournament is canceled, THS will work directly with the insurance company and the hotel in which you were booked, to ensure that the hotel charges are paid. Please note: the process of issuing refunds is not immediate. Claims are paid out in a 4-5 month time frame. THS will ask each attendee to submit the credit card statements or hotel bills if applicable from each claimant, and THS will then submit the claim to the insurance company. The insurance company then processes the claim and issues one check to THS. We then issue reimbursement to each team/individual that submitted a claim.
Note: cancellation insurance does not apply if you choose to stay in the hotel after the tournament is canceled. THS will not reimburse those charges. The insurance also does not apply if the tournament is canceled due to lack teams/participants applying to the tournament, or if a portion of the tournament cancels (like a field location change or an elimination of an age group). The entire tournament must be canceled.