Booking a new reservation of 1-200 rooms?
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THS guarantees the lowest group rates at our partnered hotels through continual rate integrity checks. If you find a lower rate that meets the Proof Requirements below and is not an "Excluded" Rate, please fill out the form available here. If confirmed, THS will ensure that your team rate will be reduced to match the rate found. Please note the lowest rate guarantee is only applicable until the contracted cut off date. Once the rooms are released, the hotels are able to sell remaining inventory at rates that are not covered by the program.
The quoted rate is for a participating Partner Hotel (listed on the THS website). The quoted rate is for a minimum of three rooms, of the same room type as advertised by THS, and is for Single thru Quad Occupancy. The rate must be quoted over the same dates that THS has contracted with the hotel. You must provide THS with the date that the lower rate was quoted or found online and provide the required documentation as outlined below:
THS has purchased an "Event Cancellation Insurance" policy from Lloyd's of London, that protects you and/or your team from hotel cancellation charges in the case the event is canceled. The policy will pay 100% of the minimum room night requirement (outlined as Minimum Length of Stay in the team contract) & tax charges to the hotel for all hotel bookings for the event that are made through THS.
In the case the event is canceled, THS will work directly with the insurance company and the hotel in which you were booked, to ensure that the hotel charges are paid. Please note: the process of issuing refunds is not immediate. Claims are paid out in a 4-5 month time frame. THS will ask each attendee to submit the credit card statements or hotel bills if applicable from each claimant, and THS will then submit the claim to the insurance company. The insurance company then processes the claim and issues one check to THS. We then issue reimbursement to each team/individual that submitted a claim.
Note: cancellation insurance does not apply if you choose to stay in the hotel after the tournament is canceled. THS will not reimburse those charges. The insurance also does not apply if the event is canceled due to lack teams/participants applying to the event, or if a portion of the event cancels (like a field location change or an elimination of an age group). The entire event must be canceled.